Consumer FAQ’s

What Are NovaLash Lash Extensions?

NovaLash Lash Extensions are a glamorous way to extend the length and thickness of natural eyelashes, and are a practical, convenient and beautiful alternative to the daily use of mascara. Unlike decades-old, traditional false lashes, lash extensions are the first innovation in lash lengthening that can be worn daily, without nightly removal. Because each tapered, synthetic lash is bonded to a single natural lash, the final result is of effortless glamour and difficult to detect even close up.

How Long Do They Really Last?

When properly applied, using Platinum Bond Adhesive, NovaLash extensions can be worn throughout the year with minimal monthly maintenance. Touch-ups are recommended after the initial full set application to refill any lashes that have cycled out. To maintain the full, thick appearance of a new set of lashes a visit to the NovaLash Signature Studio is recommended every 4 weeks based on your own natural lash growth cycle.

Can Lash Extensions Harm Natural Lashes?

When applied properly from a certified NovaLash stylist, lash extensions will not harm natural lashes. The NovaLash application technique allows natural lashes to grow and thrive with extensions. This technique requires several different “separation” steps during the application process so each extension is adhered to a single natural lash in order to prevent interruption of the lash growthcycle.

Can Mascara Be Used With Lash Extensions?

Mascara is typically not needed with NovaLashextensions. Water-soluble mascara can be worn and used when a touch-up is drawing near; however constant use of mascara may shorten the lifespan of extensions. Waterproof mascara is not recommended for use, as it will dissolve the bond with the lashes. Mascara by NovaLash is specifically formulated for use on extensions without interfering with the adhesive.

Once Applied What Is The Proper Way To Care For Lashes?

NovaLash is instantly oil-proof and waterproof. You can immediately return to your normal activities as soon as you receive your NovaLash extensions. This means you can shower, swim or even go into a steam room. There’s no downtime.

To care for your lashes, we recommend using our cleanLASH pads nightly to remove any makeup or debris while moisturising the extensions to maintain flexibility, which lengthens the wear time. Then simply use a lash wand to keep lashes tangle-free and tidy. You wash, comb and condition your hair– it’s the same with your lashes!

How do I make an appointment and what should I expect?

To book an appointment please call the Studio at (852) 2536 0998.

Upon arrival to the NovaLash Signature Studio we will provide a consultation to explain the procedure and provide proper aftercare instructions. You will lie in one of our professional treatment rooms and relax with music while one of our certified stylists applies your extensions. Most clients even fall asleep!

Do not arrive with mascara on. It is suggested to skip applying mascara the day of your appointment so lashes are free of debris.

First time appointments may take up to two hours.

Each follow up monthly appointment may take up to one hour if scheduled within four weeks. After four weeks additional time will be needed and additional charges will apply.

On time arrival is very important. Late arrivals will be rescheduled. We require our stylists to have the full allotted time with each client so they can apply a beautiful, full set of lashes and have our clients leaving looking their best.